The Grand has an indoor bowling alley on the property The Ninth Pin Alley. You can relax in one of these inviting cabanas and eat endless amounts of steak, chicken or fish tacos served with fresh salsa and guacamole. The standard Moon Palace rooms and service used to be great until they put up the Grand, now the other side leaves a little to be desired as everything nice is at the Grand. Did you notice any seaweed along the beach shore??????? The meat literally fell of my fork. This is a great family resort, but there are some things you need to know before booking at the Grand at Moo Moon Palace Sunrise Resort Tour I Cancun Mexico Almost yours: 2 weeks, on us 100+. The food is really very good so I wouldn't worry about that at all. Variety of hot Mexican cuisine at the Grand Buffet. To be honest, we didnt notice. Helmets are also provided. You will live in bathing suits and coverups for the most part! I stayed at Moon Palace Golf & Spa around 10-12 years ago, in fact it could have been longer. This area will be thick and lush in a few years. Loved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. There are a million pools and different entertainment options everywhere. Perfect location for a late lunch. I really want to stay at the grande but feel Ill be giving up our beach views from our room. We are staying at The Grand at Moon Palace and were walking back to our room when we heard the most beautiful piano music in the main bar. Did you find that to be an issue with the kids at all? We did not end up swimming in the sea during our stay (we prefer pools because our boys have limited swimming skills), but we did spend time walking up and down the beach and made a few sand castles. Cant forget the food. Its also brand new. The pools are smaller and spread out around the resort. Great review! Room tips.. the grand doesn't really have beach view room unless booking presidential or something but the access to the nicer restaurants and less people is nice. One of the buildings illuminated at night. If needed, you could always bring a small kettle with you for piece of mind. Yes. Worst of all, at this epic per-night fee on our first . SNORKEL XTREME. Weve heard the steakhouse is harder to get in. Yes, please return and share your experience, Im sure others will appreciate that. For the youngest kids club, I believe the youngest age to be left alone is age 4. We are going back feb 2021. Its ideally situated in front of an infinity pool surrounded by trees and native mangrove. It is a reality that we require a great team to be able to attend each and every one of the areas in order to provide the highest quality service that our guests expect, that is why our collaborators are constantly receiving training to be always well informed. Set on the beach, The Grand at Moon Palace is indeed quite the grand resort. We didnt eat at JC Steakhouse, so we cant comment. Erin, Hi. Bienvenidos al Hotel The Grand at Moon Palace en Cancn! The food is fresh and high quality. Ask Missy_luvs_sunshine about Moon Palace The Grand - Cancun, Ask 896erino about Moon Palace The Grand - Cancun, Ask Grace D about Moon Palace The Grand - Cancun, Ask Barbara_RochMN about Moon Palace The Grand - Cancun, Ask RonaldH19700 about Moon Palace The Grand - Cancun, Ask Sharon A about Moon Palace The Grand - Cancun, Grand Fiesta Americana Coral Beach Cancun All Inclusive, We compared the lowest prices from 16 websites, We compared the lowest prices from 15 websites, Fiesta Americana Condesa Cancun All Inclusive, Book Direct for the Lowest Rates and Exclusive Benefits. Dear Grace D,Having comments on Mr. Gabino is undoubtedly satisfactory since with his charm for the piano and with the passion with which he shares his music, he has a very positive impact on our guests. Staff were super friendly and helpful. Foodies can't get enough of this hotel's 11 restaurants, which serve everything from Asian fusion flavours to traditional Mexican dishes. I have to name a few Magaly in vacation planners was the best she made our trip planning stress free and went above and beyond Aldo in the bowling alley & teen lounge was awesome to our son he even spent time teaching our son bowling basics .People like these make our vacation greatThank you !! This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Do you get a pager or phone or something incase they want their parents? The diversity and authenticity of the menu was exceptional. There are several buildings on the property. The beach does not have a reef, so if you want to go snorkeling youre best to join a tour and head to some of the nearby dive spots. Great review! The food at The Grand was a pleasant surprise. Thank you Mitchel. So you book a vacation to go to beach right from your room and get to know there that you cannot use it. The Grand at Moon Palace offers all inclusive Cancun Honeymoon, vacation and wedding packages.The resort is located just south of the Cancun strip. Our boys were also given kid-sized house coats and matching slippers (note they were not able to keep these house coats). 12/11/2022 By Traveling Canucks 100 Comments Categories: Beach Mexico Resort Review Travel Stories Trip Ideas. Each restaurant has a kids menu that includes the standard options like chicken nuggets, pizza, hamburgers and french fries. Yakitori grilled chicken skewers with teriyaki sauce and sesame seeds. However, my daughters are 16 & 19 years old..Is it mostly for families with smaller children? There are so many options to choose from, including salads, seafood, sushi, Mexican dishes and a wide selection of decadent desserts. Bring 20, 50, 100 peso bills or $1, $5, $10 USD and tip generously. Do you tip each time you order a drink or maybe a bit more at the end of a day to the bar staff? Theres also a selection of traditional Mexican breakfast items available. I was wondering, what time do the pools generally close at the Grand? You can order drinks and food while you enjoy a few rounds of bowling. Also, do you have any info on how you get the diamond access? Thanks for your comment, Cathy. 10 Common Family Travel Mistakes (and how to avoid them). Just ignore them and continue walking until you get outdoor. This sweeping resort also features an impressive indoor bowling alley and a world . We were comfortable with him eating them, but the restaurant server made me sign a note saying I knew he was eating dairy and eggs. This is whats in the closet at The Grand unlimited alcohol. No cost break for a group. Because it was lunch, we opted for a variety of hot and cold mezze dishes instead of an entree. This was the only decent photo of him after 10+ attempts on the lazy river. Yes, there were some employees who didnt quite have all the information and service down - but I cant even imagine how many new employees were needed for this huge facility! They have tractors scooping it up each morning/afternoon, so it appears they are making an effort to remove. It was a great way to start the day. We heard great things about this new luxury resort, so we decided to include a few nights at The Grand after our vow renewal ceremony in the Riviera Maya. Hello, These seafood mini-tacos were incredible. Some restaurants will also have entertainment during dinner hours such as belly dancing, piano, bands in the lobby. From world-class spas to thrilling nightly entertainment. This is the mega-playroom that is located at the Water Park. Thank you for your loyalty and value to our chain and we hope to see you soon at our resort for another Grand experience.Sincerely yours,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun. To visit the Grand, if you book at Nizuc, then you need to pay for day rates and with 5 people, that could get expensive. We talked to a number of people who used credits at the spa. It was nice that we didnt have to make any tough decisions. Our boys enjoyed the simple penne pasta with butter. They will also like the shows in the evenings. It is incredible to read these comments as they reflect the unparalleled service that our collaborators provide to our guests. This is the adult only pool at the Grand at Moon Palace. Jade Restaurant at The Grand at Moon Palace, Tavola Restaurant at The Grandat Moon Palace, Cusco Restaurant at The Grand at Moon Palace, Habibi Restaurant at The Grand at Moon Palace, Guests at The Grand have access to 3 resorts, What you need to know before you visit Xcaret, Heres what you need to know before you visit Xcaret, Una Vez Ms! Not as big as the Water Park at The Grand, but still pretty cool. We had a blast. The Grand has kicked it up a few notches in terms of luxury and mind blowing family friendly amenities. They said its amazing and well worth it. Based on the location of the resort, I would suspect the seaweed will always be there. Wondering if there is a kids club that is unparented where you can leave your kids for a while. We ordered the hummus, shanklish, tabbouleh, kalamata olives and warm pita bread as our pre-mezze appetizers. 5 studios. There use to be 2 pools that were heated before renovations began. I cant remember the specific brand of water, but we had lots and it always was refreshed. Is this the only higher priveldge club? And beautiful family! Relaxation pool wasnt heated but quieter and warm enough on hot days. Presentation, taste, and experience four star! Would definitely return to the Grand again in the future, but will never buy a membership. We stayed in the Nizuc section very close to the Grand section. Tia and Im glad you had a great trip! Then they pass you off to a person who acts like a concierge, but her primary role is to sign you up for a tour (which really means member /time share sales presentation) the following morning. Maybe 10 minutes at most. Do you think the Grand is worth the extra money? There are limits onLoved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. Similar food to the Steakhouse, but no reservation required. Im glad you found the post helpful. Even at the pools, the beers are served in tall non-breakable glasses. Do we need to pay for any food or special beverages in the resort? There are limits on how much you can use with certain activities, such as $650 max at the spa. Bikes and scooters of all sizes are available to use at no extra charge. Hummus, kalamata olives and warm pita bread. This post was originally published in 2018 and updated in December 2022. deep tissue massage is not). The raw beef is thinly sliced and served with a very hot grilling stone. His heart of gold deserves the talent Gabino has. Foods were good, pastries were amazing. Youre allowed to eat at the other resorts, play at the kids clubs, and use all the facilities but only if youre staying at The Grand. This is such a great review. Do you know/recall if you can leave the kids at the kids club? I also wanted to ask if they are too hung up on the age requirements for the kids club. The shower in our room even had kids shampoo. Language: English. Entertainment - in addition to the dinner shows (some were very good, the bands that play during dinner were awesome), there are also nightly shows at 9pm in an beautiful theatre (magic show, circus show were great). Thats a lot of squid! He was absolutely wonderful every single day, at every single hour. This is the Diamond Elite Pool. That would be too dangerous. Were you not able to get reservations? It is so great and helpful article. From what we remember, we think the pools closed around 9-10pm. Delicious. Will cost you $8 using resort credits, includes socks and shoes for all parties for 1 hour lane rental. Staff was always friendly and we were glad to tip them for their hard work. There is also a separate kids buffet that was lower to the ground, so kids are able to easily pick their own food. The restaurants offer a variety of wines from around the world. Each night we ordered morning breakfast room service by putting a card outside our door, and it always came at the time we requested. Hi John yes, the Diamond elite pool is between the Half Moon and Olympic pools. Great review! It seems like you may have gone off peak time. Its not cheap, but you get a lot for your money. We just walked up to the restaurants and were seated instantly. I would suggest downloading their app. Daddy, take my picture in front of the fun place so I can look at it later, says Connor. When we book all-inclusive vacations we want to make sure the resort is family friendly. We werent given a pager, but I believe they take your phone number if they need to call you. Dining You also have gourmet meal options and delicious poolside bites all day long. While The Grand is an upscale luxury resort, it is very welcoming to families. When using credits, your actual out of pocket cost is 16%, they call it tax. Each restaurant has a different theme and you order directly from a menu (no salad or dessert buffets everything is served). Then they ask if anyone has a food allergy. They can also explore the sister resorts too. Loved this thread and feel really good about it. I am planning a trip there with my family for Christmas 2019. At the time of our visit in February 2018, this all-inclusive resort had been open less than one year. Thanks for taking the time to create it! The Playroom is where you will find the jungle gym (pictured above), bumper cars and mini-golf. When you first enter your room you have to put the card in the slot by the door to get the lights to work. Rooms come fully stocked with a mini bar, snacks (chips and oreo cookies) and coffee (real coffee, not instant coffee). Go 1.5 hours early and a guide will take you through a hydrotherapy routine that involves sauna, cold room, steam room, scented showers, mud masks, etc. We ate lunch at Habibi Lebanase Restauranton our second day. They truly deserve it. Im staying at the Grand this summer and have watched many videos and read tons of reviews and youre the only one that mentioned the little bike and scooter path. I . Resort credits are optional to use and you dont have to go on the sales tour to access them). Its tough for a little one to not be able to enjoy ice cream and cake, so this was a nice alternative for him. Located on Cancun's tranquil south shore, ten minutes from the airport, this luxury all-inclusive resort offers more than 1,000 accommodations offering double whirlpool tubs, 24-hour room service, top-shelf drinks, free WIFI, CHI-branded amenities, aromatherapy and pillow menus, and complimentary calls to Continental US, Canada, and landlines in When the Diamond Elites eat? 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