today has been a stressful day. Let's go back and try again. update: my tickets are showing up! But I know its more than that, right? To delete everything, select All time. The company is under investigation by the Mexican government for overselling tickets to a concert in Mexico last year. Why are my tickets not loading on Ticketmaster? If you have a bad restaurant experience, you leave because theres 20 others that you can go to, Brown told me. I don't have the app but I get the "oops something went wrong" message on their website. But Thank you!!! Furious Swifties filed a class action lawsuit against Ticketmaster, joining at least 15 other suits in the last five years against the company and its parent firm, concert promotion giant Live Nation Entertainment, that claimed anticompetitive practices. Please consider making a one-time contribution to Vox today. There's something deeply wrong in Taylor Swift's America. 36. Ticketmasters business covers much more than concerts. Krista Brown, a senior policy analyst at the American Economic Liberties Project (AELP), explained to me, this Swift failure is a symptom of a bigger problem. Something went wrong. Weve gone over how much power Ticketmaster has. I think Ticketmaster would probably try and settle. Please consider making a one-time contribution to Vox today. According to Ticketmaster, there were approximately 14 million users on the site at once during the presale push, and the company sold 2.4 million presale tickets. How long am I blocked from Ticketmaster? If it says "Your tickets aren't quite ready yet", this means they'll be available in your account around 5 days before your event. Persistence is key got it Ill keep trying. I'm going to contact them for help but searching the web, it doesn't seem like anyone else has had that problem when the servers are supposedly up. Why do people need to sit in the last 10 rows freezing in the rain? Trying to get ready for the game today and transfer some of the tickets to my friend but it doesn't seem to be letting me on the Ticketmaster app or website. For all its clout, Ticketmaster has two major problems. Ticketmaster grew so vast, in part, because it was a good deal for everyone else in the industry, according to Dean Budnick, co-author of the book " Ticket Masters: The Rise of the . Support our mission, and make a gift today. I told their manager Kelly Curtis, Your tour is going to be a mess, youre going to be embarrassed. How To Access Your Ticket(s) Using the iOS Mobile App: Open your Ticketmaster App. The ticketing company does nothing whatsoever that the act doesnt tell them to do, said Bob Lefsetz, a longtime music industry analyst. No, a set time is not guaranteed. Ticketmaster outages reported in the last 24 hours This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. How do I talk to a real person at Ticketmaster? If Ticketmaster is a separate company, theyll still be entitled to do all of that.. The refund always applies to the entire order and to all tickets in the order. But when you go to Ticketmaster, you prepare for a horrible experience. Why is competition good for consumers who are looking to buy tickets? The ultimate problem may just be the fact that many more people want to see Taylor Swift than there are seats available on her tour, which comes to SoFi Stadium for five nights in August. Ticketmaster acquired its chief rival, Ticketron, in 1991. But I will say my colleague was and had the most frustrating sales experience. How do I get Ticketmaster on my phone to work? It must be exhausting, always rooting for the antitrust laws. They have this law, Section Five, that allows them to enforce antitrust laws, and they have public comment openings often throughout the year. Artists and the market set the prices, and you cant pay a Motel 6 price and stay at the Four Seasons.. Live Nation agreed to settle with the DOJ. How do I talk to a real person at Ticketmaster? I accepted two other tickets earlier no problem. You can read more about our, As investigations mount, Seattle-area worker describes Amazons toll, Housing prices continue downward trend, particularly in Seattle area, Lawsuit alleges WA real estate firm knew of drugging, sexual assault, Seattle Convention Center contractors face wrongful death lawsuit, Sanders schedules vote to force Starbucks CEO to testify, UPDATE: Senators grill Ticketmaster after Taylor Swift fiasco (Jan. 24), Ticket Masters: The Rise of the Concert Industry and How the Public Got Scalped. Thats generally the piece that as customers we dont think about as much. The venues they go to are also under exclusive contracts. But from talking to you, it seems like Ticketmaster can assert its dominance on the artist side. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. 38. Click the Sell Tickets button or the Sell button on the app. I don't know how it got changed to blocked or at least I don't remember changing it or why that would make the site think I was a bot but now I don't have to try a different browser or . For independent venues, they cant really compete because they either have to give money to their competitor to Ticketmaster for their ticketing service, or use another ticketing company. And they therefore are a monopoly. Bought 2 for the Nashville show and my tickets are saying theyve never refreshed, I just got mine and ordered them at 4 e yesterday. With an old codebase, a huge customer roster, and a long-established way of doing things, Ticketmaster is notoriously slow to innovate. Have more questions? Is there a set time I will get ticket access? Can the government just choose to take away that guaranteed revenue stream from me?. Logging into our site and entering the temporary queue before the start of ticket sales does not mean that you are at the front of the final queue. Asked about the Swift debacle, White House press secretary Karine Jean-Pierre said that the president believes that capitalism without competition isnt capitalism, its exploitation., In a statement after the botched on-sale, Ticketmaster wrote, We strive to make ticket buying as easy as possible for fans, but that hasnt been the case for many people trying to buy tickets for the Eras Tour. I'm stressed!! Can you explain why that merger with Live Nation is important? If you're banned, you'll get that error ALL the time. You've disabled JavaScript in your web browser, A third-party browser plugin, such as Ghostery or NoScript is preventing JavaScript from running.". Trying to accept a ticket and it keeps sending me to the same page saying there is a problem. At the top, choose a time range. Seriously will never try again. 31. Both people on the left and right agree on the need for more vigorous enforcement.. How can I fix my Ticketmaster account? Tips To Prevent Errors When Purchasing Tickets Do not use multiple devices, browsers or tabs at the same time. But the failures on Ticketmasters part happen every day. Oh well, thank god for ticketing software! International cards are also accepted on our desktop site. You show ID at the door and you can only buy two tickets, so money doesnt go to brokers and theres no feeling of a massive injustice. Prior to the merge, there were probably a lot of behind-the-scenes discussions of how to not actually compete with each other. Millions turn to Vox to educate themselves, their family, and their friends about whats happening in the world around them, and to learn about things that spark their curiosity. It was personally devastating, and then the anger continued to grow.. Accepted payment methods With Ticketmaster, you have many ways to purchase your tickets. Sign in and tap on your order. See an error message when trying to log in? If you see a message that says "Email Not Found", you will need to sign up with a new Ticketmaster account. Press question mark to learn the rest of the keyboard shortcuts. There is a public utility aspect to those venues. I have a concert tonight and it won't load. Please check your webpage regularly to see if the queue circle is moving. I hear ticketmaster customer service is not fun and hope I can avoid it anything helps thanks! Like, no customer has had a good experience with Ticketmaster. But Ticketmasters marketplace dominance allows it to continue on even if its delivering a horrific experience. How do you clear cache on Ticketmaster? You can also contact Ticketmaster online by using the Live Help online chat service on the Ticketmaster website. Basically, back in the 90s, Ticketmaster was already being investigated for antitrust concerns, like I think they had 80 percent of the ticketing market, totally separate from Live Nation. How the Great Recession paved the way for influencers to inherit the earth. We apologize. Can you get a refund if you miss a concert? Its not good for consumers or the industry to have so much power tied up in one company, he added. The DOJ said they would be investigating Ticketmaster, whats the best-case scenario? How do I get Ticketmaster on my phone to work? 6. Table of Contents. Pricing and distribution strategies are determined by artists and teams In most cases venues set service and ticketing fees, and the majority of those fees go to the venue, not to Ticketmaster. 5 Decking Ideas That'll Take Your Outdoor Living to the Next Level Select Remove an account. How Do I Change My Credit Card Information on Adobe 1 Click Adobe Store . From what I can glean, there would be a much more flourishing venue scene. But if its a hot ticket, the secondary market becomes unreasonable.. Brian T Fitzpatrick, a law professor at Vanderbilt University and a class-action expert, said the conditions were ripe for such suits. Live Nation Entertainment is already under extensive scrutiny after the multiple fatalities at two Live Nation-produced events, Astroworld and Once Upon a Time in L.A., with hundreds of plaintiffs suing for wrongful deaths and injuries. Why do I get Oops something went wrong Ticketmaster? By submitting your email, you agree to our, How disappointed Taylor Swift fans explain Ticketmasters monopoly. There are a few reasons this might happen: You're a power user moving through this website with super-human speed. Ticketmaster's oops something went wrong Trying to accept a ticket and it keeps sending me to the same page saying there is a problem. got bad bunny tickets? Because its just Ticketmasters ability to leverage their power and say, we have deals with almost all of the largest venues and the venues that will fit Taylor Swift fans, we can pretty much demand whatever we want.. Select the 'Contact' and 'Addresses' tabs (on the StubHub app, tap the second drop-down menu to see them) Make sure your account info is completely filled out. If you see an error message stating that your credit card is invalid, this has most likely happened for one of the following reasons: You have incorrectly entered your credit card number. And youre all competing for one seat at this bad restaurant. Please resubmit your ticket request and try again. It really pisses me off that a lot of [fans] feel like they went through several bear attacks to get them., Bad Bunny fans found common cause after thousands attending the rappers December Mexico City stadium show were turned away for allegedly fake tickets. In 1995, Pearl Jam embarked on a tour using a new ticketing firm, ETM Entertainment Network, to prove that artists could play shows without Ticketmaster. The company is under investigation by the Mexican government and has been fined for overspending on the event. I have to turn off my VPN to buy tickets on Ticketmaster. As a fan, the first thing is that [dealing with a monopoly] is going to be a bad service and a bad experience. This will make checkout a breeze. And that has been how a lot of cases go. Does Ticketmaster refund games that dont happen? On the surface, the problem looks like a classic case of Ticketmaster not being able to keep up with the demand. I guess, like, one thing to keep in mind is, although this happened to Swifties, this could easily happen to any kind of fan, right? Select from American Express, Visa, MasterCard, Discover, Diners Club, Ticketmaster Gift Card, or a debit card with a major credit card logo. Type in your email address and select Next.. 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