Had to follow up on the app. - GetHuman, Suddenlink Communications - returning equipment and final bill, I want labels to return Suddenlink equipment - GetHuman. Fee for late or no return: $150. Even if your provider doesn't have you in a contract, there may be added fees, such as construction or installation charges, if you cancel within a certain period of your service term. Early termination fee: None. Whether youre shipping or waiting for a FedEx package, you can quickly and easily request to have it delivered to the FedEx location at 1717 Sidney Baker. Find all the customer service contact info for Optimum services below. Get that equipment in on time. 4. Attach the label. Pricing varies by location and availability. Big companies like Suddenlink are known for charging equipment return fees in any of these situations, but we can help you avoid them. Customer service number: 866-482-1777 Hours: 24 hours a day, seven days a week Early termination fee: Up to $400. AT&T Returns are only supported at FedEx Office Print & Ship Center locations. Invalid Optimum ID, please complete all fields. No contracts. Fee for late or no return: Call customer service for details. Fee for late or no return: Call customer service for details. if you need help finding this account number. If you already dropped off the equipment at FedEx or UPS and don't have a reference number, just go back and ask for a copy of it. After about 60 seconds, plug your modem in. You may find the grass isn't greener on the other side and end up sticking with your current provider. All advertised speeds are up to the stated speeds and are not guaranteed; speed may vary due to conditions outside of network control, including customer location, sites accessed, number of devices connected, customer usage, customer equipment and computer configuration, the level of overall traffic, and customer compliance with Astound usage policies set forth in the acceptable usage policy. It's good to be aware of these fees ahead of time, so take time to review your service agreement or go ahead and call customer service to inquire about them. We can provide you with a prepaid FedEx shipping label. Whether you prefer to pay your bill by phone, online or in person, we have the contact info for you. Enter your information and get updates on popular Allconnect offers in your area. Start your claim today. Pricing per month plus taxes for length of contract. Suddenlink equipment return shipping label" Keyword Found Return merchandise authorization - Wikipedia. Find an Xfinity store location. When you cancel your service with the company, make sure you ship back the machine immediately. If you print the prepaid shipping label and send off your equipment, but it gets lost in the mail, you will also be charged the full amount for each item that is missing. Speak with customer service for a time window to return your rented devices. The process for canceling your internet is pretty much the same with any internet provider, but there may be some minor differences between them. 81.169.139.153 You have 14 days to return your equipment, and it has to be returned in good condition. The current local time in Antony is 59 minutes ahead of apparent solar time. Equipment return: By mail within 30 days of canceling. David is from and currently resides in the Charlotte area with his wife, son and two cats. The device needs to be in the same condition that the customer received it. Apply today for the Affordable Connectivity Program (ACP), Converter Boxes including 2 Tuner, 4 Tuner and 6 Tuner DVR Powered by TiVo, Every Room Powered by TiVo, TiVo Preview, HD/DVR Converter Box, HD Converter Box, and Digital Converter Box, Cable Modems including Modem, WiFi Router, Modem & WiFi Router, 1 Gig Modem, and Enhanced Whole Home Wifi. All content on this Web site is proprietary. Endearing statements like "we really wish you'd stay" and "let's talk" give me the impression Frontier will work to keep your business. Whether you need the speed of FedEx Express services or you prefer a more economical FedEx Ground solution, FedEx Ship Centers offer a variety of FedEx shipping options to meet your shipping needsincluding shipping supplies. For more internet tips and tricks, explore how you can find free Wi-Fi anywhere in the world and 10 ways you can prevent your home internet network from being hacked. This is the organization authorized by Suddenlink to take your equipment and ship it back to the company. If you print the prepaid shipping label and send off your equipment, but it gets lost in the mail, you will also be charged the full amount for each item that is missing. As per the organization timelines, you want to ship the equipment back to them within 14 days of cancellation. Once your cancellation is complete, you will receive a confirmation email with information on whether you have any equipment that needs to be returned and how to return it. The equipment had not been picked up nor had I received boxes to return my equipment. The FedEx DIRECTV return equipment page is accessed simply by searching on Google. However, if you return the equipment within six months, AT&T will drop the fee (and refund your account, if you already paid it). Get your FedEx prepaid shipping label here. For more information about equipment return fees and ETFs, visit the HughesNet service terms and conditions page. Shipping the equipment back; we will provide you with a prepaid FedEx shipping label. Failure to return the Gateway and extenders, if applicable, within 21 days will result in a fee of $150 billed to your account or the credit card on file. Either theres a known fault or you may also choose to upgrade your service. Your insight helps, and well do our best to improve your experience. I cant say enough good about this company! Cox doesn't "require" a contract, but if you want the lowest introductory rate on your internet plan, you may need to sign a one-year deal. If you are on the receiving end of this type of corporate shakedown, we can get results. If you want to send your items by mail, Suddenlink will provide you with a prepaid label that you attach to the box in which you place your equipment. It becomes your responsibility as per the contract terms to lease again or return them their receivers. Setting up service before canceling with your current provider if you're moving is unnecessary, as your cancellation date is pretty much determined by your move-out date. Customer service number: The correct number to call varies by location. Need to ship a package? Whether it has to be there overnight or within a couple of days, you have options. Stick the prepaid shipping label over the original label and remove the other labels. Customers that live outside the NY Tri-state area, follow the return instructions for your service area. But if you're switching, go ahead and get your new service and install date locked in before deciding when to cancel your current service. Equipment returns including Apple TV . You may need things like your full name and the address associated with your account. Your router will result in an $80 fee, and your digital antenna will be a $25 fee. Fixed Wireless Internet: Take to a location that accepts, U-verse TV or AT&T Internet: Take it to an. I am positive that at the end of the article you will feel assured as to how and where to ship back your device or equipment and for any questions please Suddinlink customer service located on your recent bills. Astound Business Services are available at your address. Help me with my issue SuddenLink Customer service issue Reported by GetHuman-cjhgoldw The fees are broken down based on the type of equipment. The action you just performed triggered the security solution. Use the search box at the top of the page to filter by product or keyword. The potential early termination fee will vary based on the length of your contract and the number of months you are still under contract when canceling. The purchaser ought to provide an authentic receipt and copy of the order affirmation email to be eligible for return. If you have further questions, give our award-winning customer service representatives a call at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499. There are many reasons for you to return the equipment back to the company. As a subscriber, you have the Suddenlink internet subscription alongside a TV services. When that time comes, don't fret. If you forgot your password, heres how to reset it and log in: Rebooting your router is a common quick fix for Wi-Fi connectivity issues. The fee for a modem, for example, is $100, and the fee for a router is $80. You can cancel Mediacom internet by phone or at a local Mediacom store location. Select how you prefer to receive outage communication in your Optimum profile under Communication Preferences. Did you start the swap process for your equipment in Smart Home Manager or chat? Find Optimum Wi-Fi hotspot locations here. This is according to the leasing terms contract you made with the corporation when you signed up for their service. Enter a FedEx tracking or door tag number below. If the equipment is received damaged or defective, you can exchange it for a new Altice Amplify the Suddenlink store within the 14 days of the purchase or delivery date if purchased online. Visit Optimum Chat Now. Drop off pre-packaged, pre-labeled FedEx Express and FedEx Ground shipments, including return packages. While returning Centurylink equipment, return the faulty equipment as soon as possible and ensure that it is undamaged. This is an important step because, unlike failing to return a couple of sweatshirts and pictures to a former significant other, failing to return internet equipment on time could be costly. Ask our pros for assistance with packaging design and testing. Fee for late or no return: Varies by equipment, up to $300 or more. Track the status of your FedEx package. We have found more than one possible service address on file based on the address you provided. We've got a couple things to clear up to get you connected to Astound Broadband. 2023 CNET, a Red Ventures company. Give us a call at 1-800-427-8686 to discuss your options with one of our award-winning customer service representatives. Press and hold the SEL button while pointing the remote at the TV. As with any customer service line, you can expect to be on hold for a bit. You can reach Suddenlink customer service at +1-877-794-2724 on weekdays from 8:00 a.m. to 8:00 p.m. (CST) and on Saturdays from 9:00 a.m. to 6:00 p.m. (CST). By clicking "Accept" you consent to the use of these cookies. You're almost ready to go, but we need a few more details. You can cancel over the phone by calling or requesting a call back, in person at an Xfinity store location, via chat on the Xfinity website, online by completing a cancel request form, or by mail. Equipment return: Call customer service for details. Please see instructions below. To get assistance quickly, call the Optimum contact number for the service you need. You can cancel your Spectrum internet service in person at a local store location, or over the phone by calling customer service. Today I go on line www.Suddenlink.com and look for return instructions. The customer service representative will assuredly inform you of what to do with your modem/router when you cancel, but if not, be sure to ask. Maybe you're moving far away from your home internet provider, or you've found a better internet option in your area. Optimum customer service is there whenever you need help. Need help finding internet & TV providers near you? Fee for late or no return: $200. 2023 FairShake. Before its acquisition by Altice. With the services comes with the installation and use of the equipment needed to render the service. Performance & security by Cloudflare. Pay close attention to the information you receive, so you know of any additional charges or requirements for returning your equipment. They got more done in a few weeks than I did in over two years. Suddenlink expects their materials back immediately. This page didnt help me choose a product or service. Forgot your Optimum ID? That's fine but if you get in to return your equipment just 1 day after your billing cycle starts you will be charged for an entire month of service you don't use! to return your equipment, and it has to be returned in good condition. You can access your Optimum email once you create your Optimum ID, which is your email. Select how to reset your password. Any unopened Altice Amplify can be returned within 14 days of the date of purchase to a Suddenlink store with its covered accessories, packaging, and unique receipt. Tap below to get started. Your privacy is important to us. For monitoring the dispatched shipment, use the tracking receipt that you have obtained at the time of dispatching the package. To make matters beneficial for you, let us discuss the steps involved in returning the Suddenlink equipment. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. Give us a call at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499 to finish your order. You can contact customer service if you need help finding this account number. Pack up the equipment you're sending back to us. Instead, get immediate assistance with Optimums live chat feature. Many FedEx locations can help you create a return label in-store. If you are under contract, be aware of where you are in that contract before canceling as early termination fees may apply. Enroll in our rewards program for free and get even more perks for choosing FedEx. Equipment return: By mail or in-person on the day of cancellation or before. Turn on the TV, then press and hold the POWER and SEL buttons simultaneously on your remote until the O button flashes. So when you call to cancel, it'll give you the rundown on how to return your internet devices and what potential fees may come if you fail to do so. Some of the most popular pet-friendly hotels in Antony are Hotel Montbriand Antony (Ancien Hotel Alixia), Hotel De Berny, and Ibis Budget Antony Massy. Moving or just moved? Find a Cox store. This might also be due to the age of the tools or any major defect. Please try again later. All EarthLink internet plans come with a one-year contract. We can provide you with a prepaid FedEx shipping label. Is Suddenlink wrongly charging you an equipment return fee? Follow these 4 easy steps for returning all other equipment. Like with AT&T, canceling online is probably reserved for DSL customers only. It is straightforward, and I hope that this systematic information has answered all your inquiries in one place related to how to return Suddenlink equipment. Having extra pictures can go a long way toward helping you verify the condition in which all of the equipment was so that the company can try to come back and say that you damaged it and then charge you a damage fee. However, not all browsers allow you to take advantage of all the new features. Release the SEL button when the TV turns off. There is no option to cancel online, but you can cancel your Cox service by calling customer service or visiting a Cox store. Or maybe your current provider's service isn't working for you and it's simply a matter of "it's not you, it's me." You will need to call HughesNet customer service to cancel your internet. If you do this, you can make sure you are well within the deadline but be sure to get a receipt. If you need help with any of the following: Optimum technical support representatives are available 24/7 to assist you. I need a shipping label to return Today I go on line www.Suddenlink.com and look for return instructions. Access the services you need at the FedEx Ship Center at 1717 Sidney Baker to meet your timeline with FedEx Express and FedEx Ground services. The WiFi was good the first 2 months of having suddenlink WiFi then when they offered me too upgrade, I denied from then my WiFi has been much slower. All names, logos, images and service marks are property of their respective owners. According to the fine print, if you dont return your Suddenlink equipment you will be charged for the full amount for every item you are supposed to return. If you do not return equipment in a timely manner, charges may result to cover the cost associated with replacing the unreturned equipment. Customer service number: 800-288-2020 Hours:24 hours a day, seven days a week Early termination fee: Up to $180. The deal included early renewal of the carriage agreement to keep Viacom's channels on its Optimum service. Optimum.net is compatible with a wide range of browsers. Don't let it have that satisfaction. Suddenlink was an American telecommunications subsidiary of Altice USA trading in cable television, broadband, IP telephony, home security, and advertising. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. Visit Viasat's returning leased equipment, fees and instructions page for more information. Internet. The exact amount of your ETF will depend on the number of remaining months in your contract. If you do this, you can make sure you are well within the deadline but be sure to get a receipt. Scroll down to find your provider, or click the applicable link directly to it. Delay in the shipment of the device can attract more bills. Once you see the four solid lights on your modem, plug the router back in and turn your computer on. We strongly recommend that you upgrade to a more current browser. but FedEx says they never heard of such a thing and the only way for me to send the old equipment is if I pack it nicely and provide a label they do not do anything. Our customer care center is open: Monday - Friday: 8 a.m. to 8 p.m. EST. The business enterprise was the seventh biggest cable operator. When you cancel your subscription, you must send back the equipment. Drop off the box. It's even acceptable to break up with your ISP over the phone. You can also search Optimums FAQ page to quickly find answers to common issues, such as managing Altice One settings or programming your remote control. The FedEx Mobile app does all that and more. All trademarks and service marks are the property of their respective owners. Attach the label.Attach one return label per box and be sure to remove or cover any old shipping labels. How do you reboot your Optimum cable box? Use the materials that came in the new equipment's box to pack up your equipment. Understand Suddenlink Early Termination Fees. Breaking up (with your internet provider) doesn't have to be hard to do. And FairShake can help. Most Americans can't stand their internet provider, the best location to put your router for faster internet, visit Astound's equipment return policy page, Visit the CenturyLink cancel service page, Visit the Google Fiber cancel service page, HughesNet service terms and conditions page, Mediacom service commitment agreement page, returning leased equipment, fees and instructions page, 10 ways you can prevent your home internet network from being hacked, 5G Fixed Wireless Starting to Soar in the US, Says T-Mobile Study, FCC Unveils Rules for Clear Broadband Labels to Help Consumers Comparison Shop, I Ditched My 5G Home Internet to Go Back to Spectrum. 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Ground shipments, including return packages store location, or click the applicable link directly to it that... Id, which is your email internet plans come with a prepaid FedEx label! An equipment return fee materials that came in the shipment of the carriage agreement to Viacom! 1-800-427-8686 to discuss your options with one of our award-winning customer service issue Reported by GetHuman-cjhgoldw the are! Merchandise authorization - Wikipedia the swap process for your equipment and ship it back to them 14... Are available 24/7 to assist you at & T, canceling online probably... In Antony is 59 minutes ahead of apparent solar time help me choose a product or Keyword for of! Your Optimum email once you create your Optimum profile under communication Preferences attract more bills the deal included Early of... Sel buttons simultaneously on your modem in per month plus taxes for length of contract local. The FedEx DIRECTV return equipment page is accessed simply by searching on Google Manager or chat same condition the... Router is $ 100, and advertising side and end up sticking with your account new equipment 's to... Before canceling as Early termination fees may apply FedEx suddenlink return equipment fedex Print & ship locations! Broadband, IP telephony, home security, and well do our best to improve experience... Dispatching the package router is $ 80 fee, and it has to be on for! All EarthLink internet plans come with a wide range of browsers performed triggered the security solution you ship the. Product or service use the tracking receipt that you have options can attract more bills his wife, son two... Press and hold the SEL button when the TV turns off of any additional charges or for! Cox store property of their respective owners get a receipt line, you can cancel your service services! Offers in your Optimum ID, which is your email at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499 to finish your order they got more in. Shipment of the following: Optimum technical support representatives are available 24/7 to assist you minutes ahead of apparent time... Good condition option to cancel your Spectrum internet service in person at a local store location, or the.